Last updated: 07/21/2026
eMobility Scooter USA is proud to offer dependable delivery on our mobility scooters, electric wheelchairs, and electric bikes. This policy explains how and when your order will be shipped.
Shipping Coverage and Cost
We offer free standard shipping on all orders within the 48 contiguous United States. At this time we do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses. If you are located outside our standard coverage area, please contact us before ordering so we can review available options.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. Larger items may require additional handling time, and we will notify you if there is any delay.
Delivery Times
Once shipped, most orders arrive within 5–10 business days, depending on your location and the size of the item. Delivery estimates are provided in good faith but are not guaranteed, as transit times can be affected by carrier volume, weather, and other factors outside our control.
Freight Delivery for Large Items
Because scooters and wheelchairs can be large and heavy, some orders ship by freight carrier. For freight deliveries, the carrier will usually contact you to schedule a delivery appointment. Standard freight delivery is typically curbside; please let us know in advance if you have special access needs.
Tracking Your Order
When your order ships, we will email you a tracking number so you can follow its progress. If you have not received tracking information within a reasonable time, please contact our team.
Inspecting Your Delivery
Please inspect your package upon arrival. If you notice visible damage, note it with the carrier at the time of delivery and contact us within 48 hours with photos so we can assist you promptly.
Missing or Delayed Shipments
If your order is significantly delayed or appears lost in transit, reach out and we will work with the carrier to locate your shipment or arrange a suitable resolution.
Contact Us
eMobility Scooter USA
8822 S Exchange Ave #1, Chicago, IL 60617, USA
Email: support@emobilityscooter.shop
Phone: 773-594-6061