Last updated: 07/21/2026
At eMobility Scooter USA, we want you to be satisfied with your purchase. If something isn’t right, our returns process is designed to be clear and fair. This policy explains how returns, refunds, and exchanges work.
Return Window
You may request a return within 30 days from the date you receive your order. To be eligible, items must be unused, in the same condition you received them, and returned in their original packaging with all included accessories and documentation.
How to Start a Return
Before sending anything back, please contact our support team at support@emobilityscooter.shop or 773-594-6061 to request a Return Authorization. Returns sent without prior authorization may not be accepted. We will provide return instructions and the correct return address once your request is approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days after inspection, depending on your bank or card provider. Original shipping charges, where applicable, may be non-refundable.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. Because mobility scooters, wheelchairs, and e-bikes are large items, we recommend using a trackable, insured shipping method. A reasonable restocking fee may apply to opened or assembled large equipment; any such fee will be communicated before you return the item.
Damaged or Defective Items
If your item arrives damaged or has a defect, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, repair, or refund at no additional cost to you, and cover return shipping for verified damage or defects.
Non-Returnable Items
For hygiene and safety reasons, certain items such as used batteries or personalized products may not be eligible for return. Any exceptions will be noted on the product page.
Exchanges
If you need a different model or size, contact our team and we will help arrange an exchange, subject to availability.
Contact Us
eMobility Scooter USA
8822 S Exchange Ave #1, Chicago, IL 60617, USA
Email: support@emobilityscooter.shop
Phone: 773-594-6061